How can I contact customer support?
You can contact our customer support team at any time via our Contact page.
Alternatively, you can email us directly at info@elanom.com.
Our support team is happy to assist you with any questions regarding your order, delivery or returns.
Where do you ship to?
Elanom currently ships exclusively to Australia and New Zealand.
Orders outside are not supported at this time.
What are the shipping costs?
We offer free shipping on all orders within Australia and New Zealand.
There are no minimum order requirements and no hidden delivery fees.
How long does delivery take?
Below are the estimated delivery times:
- Order cut-off time: 5:00 PM (GMT+10:00). Orders placed after this time are processed the next business day.
- Order processing time: 1–3 business days (Monday to Friday).
- Shipping transit time: 5–7 business days (Monday to Friday).
- Estimated total delivery time: 6–10 business days.
For detailed information, please review our Shipping Policy.
Is my payment information safe?
Yes. Your security is very important to us.
All payments on elanom.com are processed using secure SSL encryption and trusted payment providers. We do not store or have access to your full payment details at any time.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Which payment methods do you accept?
We accept several secure and widely used payment options, including:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Available payment methods are shown at checkout.
Where can I find more information about policies?
You can find our full policies here: Shipping Policy, Return & Refund Policy, Terms of Service, Payment Policy.
My estimated delivery time has passed. What should I do?
Please track your order via our tracking page. If it still looks delayed, please reach out via our Contact page and we'll look into it right away.
How long do I have to request a refund?
You have 30 days from the date you received your order to request a return. See our full Refund Policy for details.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.